Everything you need to know about how LINK Healthcare works for employers — from pricing and enrollment to services and reporting.
Direct Primary Care (DPC) is a model where employers pay a flat monthly fee per enrolled employee — giving those employees direct access to a primary care team without per-visit charges or insurance billing for covered services. Unlike traditional healthcare, there are no referral incentives, no hospital affiliations, and no conflicts of interest. Providers are rewarded for doing right — not for doing more.
The result is faster access, longer appointments, and a provider who actually knows your employees by name and history.
No — LINK is not a health insurance plan and does not replace your existing coverage. LINK works alongside your current insurance as a primary care layer that handles the vast majority of day-to-day healthcare needs directly. Because employees use LINK for routine and urgent care, they access their insurance far less often — which can meaningfully reduce claims over time.
LINK works with a wide range of employers across Central Wisconsin — from smaller businesses to larger organizations. Pricing and service packages scale with your workforce size. The best way to find out if LINK is a fit is to reach out for a conversation — we'll put together a custom proposal based on your specific situation.
LINK now offers fee-for-service care directly to individuals and families in the community — not just through employer partnerships. Individuals can access the same experienced providers and transparent pricing without needing to be enrolled through an employer. Visit our How It Works page to learn more.
LINK operates on a per-member-per-month (PMPM) model — a flat monthly fee per enrolled employee that covers a comprehensive suite of services including primary care, urgent care, occupational health, wellness coaching, and mental health support. There are no per-visit charges for covered services and no surprise bills for members.
LINK Healthcare offers two membership tiers — Basic and Comprehensive — so employers can choose the level of coverage that fits their workforce and budget. The Basic tier covers core primary care services, while the Comprehensive tier includes the full range of LINK's services including wellness coaching, health coaching, employee engagement, and expanded occupational health support.
Pricing is customized based on your workforce size and the services included in your partnership. Request a proposal for a quote tailored to your organization.
No. LINK's agreements are designed to stay simple and flexible on purpose. We believe in earning your continued partnership every month — not locking you into a multi-year commitment before you've had the chance to see results. Stay because it's working, not because you're stuck.
Most primary care, urgent care, occupational health, wellness coaching, and mental health services are included in the PMPM fee. Services that are billed separately include advanced imaging (CT scans, mammograms, DEXA), MRI and ultrasound through our partner network, fee-for-service X-ray ($125/study), counseling through external partners, and DOT physicals/drug screening. Even these add-on services are priced significantly below traditional healthcare rates. View our full pricing page for details.
Independent research from the Society of Actuaries and Milliman found that employers who add a Direct Primary Care layer see 40.5% fewer ER visits, 12.6% lower overall healthcare utilization, 25.5% fewer hospital admissions, and roughly 25% lower per-member claims. LINK's semi-annual ROI reports document these savings for your specific workforce so you always have clear data on the return.
LINK handles the vast majority of primary and urgent care needs in-house. When specialist care is truly needed, LINK acts as a dedicated care advocate — finding the right provider, communicating the full clinical picture, and following up to make sure nothing falls through the cracks. Employees are never handed a referral slip and left to navigate the system alone.
LINK has a board-certified Psychiatric Nurse Practitioner on staff — providing anxiety, depression, ADHD treatment and medication management directly within the LINK model. ADHD testing is included for LINK members at no additional cost, compared to insurance-based rates typically over $2,000. LINK also partners with local counseling firms for direct access to counseling services without months-long waitlists.
LINK's occupational health services include pre-employment screenings, DOT physicals and drug testing, workers' compensation evaluation and management, OSHA compliance support, drug and alcohol testing programs, and return-to-work coordination. LINK also partners with Crystal Training Institute (CTI) for same/next-day physical therapy evaluation for work-related injuries.
LINK maintains an after-hours care line answered by a LINK provider — never outsourced to a call center or third-party nurse line. A concern that hits at 9pm reaches a real LINK provider who knows your employee, can triage the situation, and provide guidance or treatment to avoid an unnecessary ER visit.
Once your employer partnership is established, your LINK account lead works with your HR team to manage the enrollment process. Employees are onboarded into the system and connected with their LINK clinic location. Your wellness team can also provide on-site introduction sessions to drive early participation and answer employee questions directly.
Every LINK employer partnership includes monthly utilization reports covering appointment volume by care type, utilization trends, chronic disease engagement rates, and claims avoidance estimates. Twice a year, your account team delivers a comprehensive semi-annual ROI report covering downstream cost avoidance, lab and imaging savings, year-over-year health trends, and full program performance versus benchmarks. Clinical leadership joins every quarterly business review.
Every employer partner has a named account lead who knows your business — not a rotating call center. Your account lead takes an outreach-first approach, meaning they contact you proactively rather than waiting for problems to surface. Same-day issue escalation and resolution is standard. To get started or ask questions, reach out directly to Katie Dray, Chief Operating Officer, at 715.297.2258 or katie@linkhealth.care.
Our team is happy to walk you through how LINK works for your specific workforce — no pressure, no pitch. Just a real conversation about whether it's a fit.